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At Sunpan we manufacture things we like, and we hope you’ll like them too. However, please take note that we are a trade only company supplying better retailers and design firms all over the world. If you're interested in something for your home, please check the “Where to Buy” section of our website.
It is possible for you to log on to our website and register to view our inventory in real-time. Please note that inventory levels fluctuate very quickly. If you're interested in an item that is showing less than 12 available, please call us at 1-800-787-1019 to ensure available stock. It is impossible for us to control our inventory to 100% accuracy. If your selection in unavailable, please allow us to suggest an alternative. Please contact our customer service department for delivery times.
We frequently ship outside of North America. Orders can be shipped from our warehouses in Toronto or via full container load from our factories in China, Vietnam or Malaysia. Please contact our customer service department or your local sales representative for further details.
Furniture needs to be palletized for safe shipment. If your order is too small for us to ship on a pallet, it will need to be increased.
All finishes and all parts and components of new furniture and merchandise (our “Products”) are warranted by Sunpan Trading & Importing Inc to you, the consumer, for ONE YEAR from your date of purchase from the retailer, to be free from defective material and manufacturing defects only (“Defects”) under normal use, as set out herein, and subject to the provisions, limitations and exclusions contained in this Warranty (the “Warranty”). Under this Warranty, Sunpan’s liability is limited to replace the defective part or component, repair the defective Product or replace the defective Product. Sunpan’s first option is to supply replacement parts to remedy the Defect and if this is not possible, then the defective Product may be replaced or repaired at our discretion. If minor repairs can correct the problem, then Sunpan may approve reasonable and customary labour rates before repairs are made, in which case Sunpan shall reimburse you for such repair costs upon receipt of the Invoice paid by you for such repair. Sunpan will not be responsible for costs to transport the defective Products to your place of purchase (the retailer). This Warranty provides coverage to the original purchaser only and is not transferrable under any circumstances. This Warranty covers Defects when used for residential and non-residential uses. Warranty is void if non- contract viable product is placed in a commercial or non-residential setting. This Warranty does not apply to any condition or damage which is not a Defect, including without limiting the generality of the foregoing, any condition or damage resulting from neglect, misuse or abuse, accident, unreason- able or unintended strain or use, or any condition resulting from incorrect or inadequate maintenance, cleaning or care, or any damage to or failure of the finish resulting from alcohol, water, fabric dye transfer, or cleaning substance or liquid damage, exposure to sunlight, household humidity, or incorrect application of chemical treatment or any protective coating applied by the retailer or the consumer. Any credit notes applied to an account as a result of returns or damages must be used towards future orders within one year from issue. Any unused credits will expire after this allotted time.
A claim under this Warranty must be made within the Warranty period. If Defects are found, it is the consumer’s responsibility to contact the retailer (the place of purchase) immediately, and notify them of the Defects. Do not contact Sunpan with a Warranty claim.
THIS LIMITED WARRANTY IS EXCLUSIVE AND CONTAINS ALL EXPRESS AND IMPLIED WARRANTY RIGHTS OF THE PURCHASER. SUNPAN MAKES NO OTHER WARRANTY OF ANY KIND, EXPRESSED OR IMPLIED. ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE WHICH EXCEED THE OBLIGATIONS OR TIME LIMITS STATED IN THIS WARRANTY ARE HEREBY DISCLAIMED BY SUNPAN AND EXCLUDED FROM THIS WARRANTY. THE PURCHASER AND SUNPAN EXPRESSLY AGREE THAT THE SOLE REMEDY OF THE REPLACEMENT OR REPAIR OF THE DEFECTIVE PRODUCT OR COMPONENT THEREOF IS THE SOLE REMEDY OF THE PURCHASER. SUNPAN MAKES NO OTHER REPRESENTATION OR WARRANTY OF ANY KIND. IN NO EVENT SHALL SUNPAN BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING, BUT NOT LIMITED TO, LOSS RELATED TO PROPERTY OTHER THAN THE PRODUCTS, PERSONAL INJURY, LOSS OF USE, LOSS OF TIME, INCONVENIENCE OR OTHER ECONOMIC LOSS.
Sunpan Trading & Importing Inc. is also the owner of all copyright in its Catalogue, including all photographs, product descriptions, designs and images which are displayed in the Catalogue. No part of this Catalogue, or any photograph, product description, design or image contained in this Catalogue, may be reproduced, transmitted or otherwise used in whole or in part in any form or by any means without the prior written consent of Sunpan Trading & Importing Inc. All rights reserved. In particular,Sunpan reserves all of its rights to take all necessary steps to protect its intellectual property rights, including commencing a legal action claiming all available remedies at law and in equity, including, damages (including statutory damages of up to $20,000 per copyright infringement), an accounting of an infringer’s profits, an injunction to prevent ongoing unauthorized activities, and an order for delivery up and destruction of all infringing materials.