Shipping and Handling
WHAT IS THE MINIMUM ORDER VALUE FOR SHIPMENT?
All new accounts must meet a minimum value of $2,000 on the initial order.
For all future orders, the minimum order value for shipment within Ontario is $300, and the rest of Canada is $500; the minimum order value for shipment within the United States is $500.
If your order falls under the minimum, a Customer Service Representative will advise you of the freight cost before placing your order.
DO YOU SHIP TO RESIDENTIAL ADDRESSES?
White Glove Delivery is available for residential deliveries in select regions. Please contact customer service for more information or to request a quote.
WHITE GLOVE DELIVERY
White Glove Delivery is available in select regions in Canada. For White Glove Delivery in U.S.A., customer service can connect you with a trusted delivery partner. Please contact customer service for more information or to request a quote.
DO YOU OFFER A FREIGHT CAP ON ORDERS
We do offer freight caps for orders $1,000 or greater in Canada and the U.S., calculated on the original order value before any sales or discounts.
Unless otherwise instructed SUNPAN will prepay the freight and charge it to your invoice. Please advise our Customer Service if you have an account with a freight forwarder you would like us to use.
HOW DOES A SHIPMENT ARRIVE?
Our shipments arrive on pallets for LTL and full trailer delivers. This helps protect the furniture during shipment. If your order is too small to be placed on a pallet, the order size will have to be increased.
WHAT ARE YOUR LEAD TIMES?
Shipping lead times vary depending on where the product is being delivered. Please review the approximate lead times below.
1 to 2 business days - Ontario and Quebec
3 to 7 business days - Maritimes
4 to 7 business days - Saskatchewan and Manitoba
7 to 10 business days - West Coast
1 to 3 business days – Connecticut, Delaware, Illinois, Indiana, Kentucky, Maine, Maryland, Massachusetts, Michigan, New Hampshire, New Jersey, New York, Ohio, Pennsylvania Rhode Island, Vermont, Virginia, West Virginia and Wisconsin
3 to 4 business days – Alabama, Georgia, Iowa, Missouri, North Carolina, South Carolina and Tennessee
4 to 6 business days – Arkansas, Colorado, Florida, Kansas, Louisiana, Minnesota, Mississippi, Nebraska, North Dakota, Oklahoma, South Dakota, Texas and Wyoming
5 to 10 business days – Arizona, California, Idaho, Montana, Nevada, New Mexico, Oregon, Utah and Washington
Please contact Customer Service for shipments to Alaska and Hawaii.