Terms & Conditions

Retail information

At Sunpan we manufacture things we like, and we hope you’ll like them too. However, please take note that we are a trade only company supplying better retailers and design firms all over the world. If you're interested in something for your home, please check the “Where to Buy” section of our website

 

Live online inventory and ordering

All new accounts must be approved by a sales representative or sales manager.

 

Orders from North America

Sunpan may collect information regarding your interaction with our products and services. Information we may collect includes, but is not limited to, your telephone number, Device identifier and hardware information, IP address, browser type, cookie information, system type, whether you have enabling software to access certain features, access times, referring website URLs, information about your purchases and other information about your interactions with us.

All new account orders must be paid in full before they are processed. All future orders are COD until our credit department approves Net 30 day terms. All Net 30 accounts must maintain an annual balance of $5,000 or more per year in order to obtain terms through line of credit.

Orders need to be sent via fax to 1-416-736-0098 or via email to info@sunpan.com.

Opening orders must be a minimum of $2000.

Reorder values must be a minimum of $500. In Canada, a freight cap is applied to orders of $1000 or more, on the original order value before any applicable sales or discounts. In United States, a freight cap of 15% is applied to orders of $1000 or more, on the original order value before any applicable sales or discounts.

Orders that are 100% in stock must be processed within 30 days of receipt of order.

Sunpan reserves the right to cancel any order that has not been processed within 60 days of being placed.

All damages must be reported within 10 days of receipt of goods and must be accompanied by quality digital photographs. Damaged goods must be returned to Sunpan within 15 days of receipt of goods. Replacement goods will not be issued until damaged goods are received.

Orders from the United States can only be processed with a valid Federal Tax ID number.

Orders from the United States can be paid by Visa, Mastercard, American Express or certified cheque.

For the United States, net 30 days terms must be approved by our factor, Lyon Credit Service. Must maintain an annual balance of $5,000 or more per year in order to obtain terms through line of credit.

Orders from Canada can be paid by Visa, MasterCard, American Express, cash and company cheques. If credit has not been approved, company cheques must be certified with no exceptions.

All orders will be acknowledged with an order confirmation. It is the responsibility of the customer to ensure all order information is accurate, and to notify Sunpan of any cancellations or changes to the order at this time.

 

Orders from outside of North America

We frequently ship outside of North America. Orders can be shipped from our warehouses in Toronto or via full container load from our factories in China, Vietnam or Malaysia. Please contact our customer service department or your local sales representative for further details.

 

Pickups (Canada)

To schedule a pickup, we require 48 HOURS notice, and full payment from all COD customers.

We accept Visa, MasterCard, Amex, Interac, wire transfer and cheque as methods of payment. For payments made by cheque, the pickup will be scheduled only after the cheque has cleared. A certified cheque shall be required for all pickups greater than $1,000.

Orders that are 100% in stock must be picked up within 14 business days of the confirmation date. After 14 business days, Sunpan reserves the right to cancel any order that has not been picked up.

 

Pickups (outside Canada)

A Canadian customer account must be opened through Sunpan.

The transaction shall be processed in Canadian funds, including applicable HST (Harmonized Sales Tax) charges.

To schedule a pickup, we require 48 HOURS notice, and full payment from all COD customers.

We accept Visa, MasterCard, Amex, wire transfer and cheque as methods of payment. For payments made by cheque, the pickup will be scheduled only after the cheque has cleared.

Customer shall be responsible for providing all customs clearance documents and B-13 forms.

Customer assumes full responsibility for any additional charges, duties or customs fees presented at the border.

Sunpan shall provide a commercial invoice, BOL (Bill of Lading) and skid labels prior to scheduling the pickup.

Sunpan shall provide the invoice and packing slip once the order is ready for pickup.

 

Shipping

Furniture needs to be palletized for safe shipment. If your order is too small for us to ship on a pallet, it will need to be increased.

The minimum order value for shipment within Ontario is $300, and the rest of Canada is $500. The minimum order value for shipment within the United States is $500

We do not ship to residential addresses.

We do offer freight caps for orders $1000 or greater in Canada and the U.S., calculated on the original order value before any sales or discounts.

Unless otherwise instructed Sunpan will prepay the freight and charge it to your invoice.

Please advise us if you have an account with a freight forwarder you would like us to use.

 

Trademark Notice

Sunpan Trading & Importing Inc. is also the owner of all copyright in its Catalogue, including all photographs, product descriptions, designs and images which are displayed in the Catalogue. No part of this Catalogue, or any photograph, product description, design or image contained in this Catalogue, may be reproduced, transmitted or otherwise used in whole or in part in any form or by any means without the prior written consent of Sunpan Trading & Importing Inc. All rights reserved. In particular,Sunpan reserves all of its rights to take all necessary steps to protect its intellectual property rights, including commencing a legal action claiming all available remedies at law and in equity, including, damages (including statutory damages of up to $20,000 per copyright infringement), an accounting of an infringer’s profits, an injunction to prevent ongoing unauthorized activities, and an order for delivery up and destruction of all infringing materials.